Like you I was stsrting wo worry as not heard from Jos Biggs today. All OK now. Read on. More problems for Jos.

I’m sorry, I’ve just woken up to realising that today is Sunday - not Monday!

Christmas also took me by surprise - it was a day early!

The remorsless march of technology has arrived in Banco Santander. No longer can I just walk in and wait patiently in line for someone behind a desk to be free and willing to sort out whichever difficulties are currently disturbing the Biggs calm.

Now I have to push two lots of buttons to even get in through the door!

I mastered the doors and arrived within the hallowed sanctum only to find that my way was barred by a sort of pedestal with a screen. It wanted to know, among other things which are none of its business, what my NIE was.

I wrestled my medical card, which has my NIE on it, out of my purse, and squinted at my number.

Now I was faced with a dilemma; the number was too small for me to read without my glasses. My glasses were in my handbag, almost certainly at the bottom hiding underneath everything else, including a couple of emergency masks.

My motto is: If at first you don’t succeed, get someone else who will. I looked around, and behind me stood a tall man of trustworthy appearance. Most importantly he was wearing glasses.

‘Will you do this for me, please? I haven’t got my glasses.’ Not quite true, but I was unwilling to start a deep mining operation into the depth of my handbag in the middle of the bank.

Nobly he stepped up to the plate and commenced, with a degree of hesitation and a few false starts, to tangle with the screen.

‘I’m sorry to be so slow’ He explained. ‘But I have dyslexia, I can’t manage numbers.’

We stood in front of the screen, pecking away at it like two bewildered chickens when Jenny stepped in. Seeing our dilemma, and being moved by our plight she took over; the screen acknowledged its mistress, and coughed up the magic chitty which would allow me to see a human, eventually.

What are the chances of me encountering possibly the only other person in Albox who has the same problem as myself?

Thanks, both of you, for rescuing an incompetent old lady!